Shipping policy
SHIPPING POLICY
At Liorelle Jewelry, every order is carefully prepared and inspected before it leaves our hands. We take pride in ensuring your piece arrives safely and beautifully presented.
Processing & Shipping
In-stock pieces are generally processed within 3–5 business days after your order is placed. Pre-order and made-to-order pieces may require additional production time, which will be disclosed in the individual product description.
Once your order ships, you will receive tracking information via email when available.
Shipping times are estimates and may vary depending on the carrier, destination, weather, holidays, or other circumstances outside of Liorelle’s control.
If we experience any unexpected delay or issue with your order, we will communicate with you directly and keep you informed throughout the process.
Pre-Orders & Custom Pieces
Pre-order, made-to-order, and customized pieces may require additional processing time. Estimated timelines will be provided in the product description or communicated to you before fulfillment.
Because these pieces are specially produced for you, please review the product details carefully before placing your order.
Shipping Address
Please ensure your shipping address is accurate before completing your purchase. Liorelle is not responsible for delays, loss, or additional costs resulting from an incorrect or incomplete shipping address provided at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at hello@shopliorelle.com. We will do our best to assist before your order ships.
Lost, Stolen, or Delayed Packages
Once an order has been shipped and transferred to the carrier, Liorelle is not responsible for delays, loss, theft, or damage occurring during transit.
If your package appears to be delayed, lost, or marked delivered but cannot be located, please contact the shipping carrier directly and notify us at hello@shopliorelle.com so we can assist where possible.
For valuable jewelry shipments, additional signature requirements or shipping protections may apply.
International Orders
At this time, shipping availability may vary by destination. Customers are responsible for any applicable customs duties, taxes, tariffs, or other fees imposed by their country or local authorities.
Questions
If you have questions about your order or shipping, please contact us at:
We’re always happy to help.