Returns

Return & Authenticity Policy

At Liorelle, we take pride in curating fine jewelry with transparency, quality, and integrity. Because many of our pieces are limited, carefully sourced, and selected for their unique craftsmanship, returns are accepted only under the following circumstances.

Returns may be requested within 7 days of delivery if a piece arrives damaged or if its materials are demonstrated not to match the specifications provided in the product description.For eligible claims, the item must remain in its original, unworn condition and be accompanied by all original packaging and documentation. Liorelle reserves the right to inspect and verify any claim before approving a return.

Please note: The metal and gemstone composition of each piece will always be disclosed in its individual product description. While our core fine jewelry selection includes 18K gold, platinum, and natural diamonds, select pieces may feature 10K or 14K gold, including certain components such as ear backs, or lab-grown diamonds and gemstones. These variations are fully disclosed in the product details and do not qualify as a reason for return.

We encourage customers to review the complete product description and specifications carefully before purchasing. By completing a purchase, you acknowledge the disclosed materials and characteristics of the piece.

All approved return claims must be initiated within 7 days of delivery.

How to Request a Return

To request a return, please contact us via email within 7 days of delivery and use “Return Request” as the subject line.

Please include your order number, the reason for your request, and clear unboxing video (proof of damage upon arrival) or documentation supporting your claim.

Our team will review your request and provide instructions for the next steps if your claim is approved. Please do not send any item back without prior authorization from our team.